Getting to the Heart of Customer Service Portfolio

Getting to the HEART of Customer Service is a robust training program designed for companies that wish to improve customer loyalty and improve customer service.

Products in this portfolio

Getting to the HEART of Customer Service is a robust training program designed for companies that wish to improve customer loyalty and improve customer service.

Getting to the HEART of Technical Support offers comprehensive training for tech support teams, teaching both soft skills and diagnostic skills. Reduce time to resolution while increasing customer satisfaction when you take your team through this training.

Getting the HEART of Field Service trains field service agents the skills they need to effectively solve customer issues. The course focuses on soft skills as well as diagnostic skills.

Diagnostic Troubleshooting is designed for technical and product support engineers. With this training, your team will be able to save time and quickly get to the issue – leading to higher customer satisfaction.

Making it Happen is the comprehensive and proven customer service training program for managers and supervisors of customer service employees.

2015 MHI Sales Best Practices Study: Executive Summary

Decoding the Decision Dynamic is the theme of the findings of the 2015 MHI Sales Best Practices Study. Each year, analysis of the study reveals the behaviors that are driving World-Class Sales Performance in today's global business-to-business selling environment.M

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Each of MHI Global's experts have led successful organizations. Our solutions were developed by leaders for others, based on real-world situations.

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How We Deliver

Public workshops

Our popular public sales training workshops are intense one-to-three-day sales training programs open to anyone within your organization who may have direct or indirect contact with your customer base.

On-Site programs

Through our on-site option, a MHI Global facilitator will work with your sales organization to understand your exact business objectives to deliver a tailored sales training program. Customized materials are available for organizations that wish to incorporate their mission statements and ideologies into presentations used by sales program facilitators.

Train-the-Trainer

You may find it beneficial to certify individuals within your organization to facilitate MHI Global sales training programs. MHI Global's Train-the-Trainer programs allow participants to become MHI Global Client Associates by attending an intensive four-day workshop for each selling process to be implemented.

e-learning

Convenient e-Learning sales training programs are designed for those members of your sales organization that support your sales force, including pre-sales, product marketing, and customer support.

Blended learning

Blended training learning consists of web delivery of the MHI Global concepts, theory, philosophy and approach, followed by an instructor-led classroom experience. Participants gain virtual "text-book" sales training and sales technique knowledge, while taking advantage of the brainstorming and synergy created when salespeople gather in the same room.

MHI Global for Sales Education

MHI Global's world-class sales strategy and sales performance methodologies are now available to colleges and universities.

Upcoming Workshops

There are no events for this particular workshop currently. Please see our full calendar for more options.

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