Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.
Customer Experience Fundamentals - Oct 20 - Tampa
Customer Experience Fundamentals - Nov 4 - Dallas
Customer Experience Fundamentals - Nov 10 - Chicago
Customer Experience Fundamentals - Nov 18 - Tampa
Customer Experience Fundamentals - Dec 2 - Tampa
Wearing the Superhero Cape of Customer Service
This year’s theme celebrating Customer Service Week is “Customer Service Heroes,” and for the remainder of the week, we’ll highlight some great examples of customer service that went over and above the call of duty.
We Are the World - A Global Celebration of Customer Service Professionals
It’s time to put on your party hat and celebrate with your colleagues around the world who support and serve customers. Today is a global celebration of all those who work to create great customer experiences.
Game-changing insights to sales performance, customer experience, and leadership and management. We welcome you to explore the many newsletters available to you.
North and South America: 877.678.3380
UK: 0800 132595
Germany: +49 9621 91770-0
ANZ: +61 2 8999 9140
Asia Pacific: +65 3158 9555
Across the Globe: +44 1908 211212
Thank You for Visiting MHI Global
To learn more about MHI Global, please read more here.
To explore our expanded service offerings and resources,
please click the button below.