Customer Experience

Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.

Upcoming Customer Experience Workshops

Building Customer Loyalty - Tampa - Jul 20

Service Ready - Chicago - August 16

Customer Experience Certification - Chicago - Aug 17

Building Customer Loyalty - Washington DC - Aug 24

Building Customer Loyalty - Tampa - Sept 14

Customer Experience Solutions Blog

Six Reasons Customer Service Matters to Your Business

March 23, 2016

Every business has to work with customers in order to succeed. Therefore, it makes sense that customer service should be a priority.  A call center should focus on improving its phone etiquette and a retail business should determine ways to better service the customers that walk through the door. Although these objectives take time, they also make a big impact. In fact, here are six reasons why servicing the customer is vital to any type of business.

Three Situations That Call for Excellent Customer Service

March 16, 2016

A customer service representative must be on the ball at all times. Providing quality service should always be a priority, but certain situations will need delicate handling. A mistake with an already irate customer could be devastating. 

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