Customer Experience

Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.

Upcoming Customer Experience Workshops

Customer Experience Fundamentals - Oct 20 - Tampa

Customer Experience Fundamentals - Nov 4 - Dallas

Customer Experience Fundamentals - Nov 10 - Chicago

Customer Experience Fundamentals - Nov 18 - Tampa

Customer Experience Fundamentals - Dec 2 - Tampa

Customer Experience Blog

A Culture of Service - Now THAT'S Something to Celebrate!

October 08, 2015

Customer Service Week is winding down, and we’re taking the opportunity to celebrate the everyday heroes in our industry. There are certainly individual customer service representatives who deserve recognition, but today we’re going to pan out and celebrate a company that regularly wears a superhero cape and delivers customer experiences that continually delight, surprise, and inspire.

Wearing the Superhero Cape of Customer Service

October 07, 2015

This year’s theme celebrating Customer Service Week is “Customer Service Heroes,” and for the remainder of the week, we’ll highlight some great examples of customer service that went over and above the call of duty.

Read full blog

Thank You for Visiting
MHI Global

Miller Heiman, Achieve Global, Huthwaite, Channel Enablers, Impact Learning Systems logos

To learn more about MHI Global, please read more here.

To explore our expanded service offerings and resources,
please click the button below.