Customer Experience Blog
Six Top Technology Trends for Successful Customer Relationship Management
September 04, 2015
Customer relationship management, or CRM, was, at one time, built upon personal contact with salespeople and service agents. While these functions remain critical in many industries, technology has dramatically changed the landscape for managing the customer experience.
Respect: It’s What Customers EXPECT!
September 01, 2015
The reality of doing business in today’s interconnected, global economy means that how companies offer their products or services is as important as what they offer. Best-in-class companies stay ahead of the pack by paying attention to the customer experience and knowing what today’s customers expect.
Read full blog