Customer Experience

Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.

Upcoming Customer Experience Workshops

Customer Experience Fundamentals - Oct 20 - Tampa

Customer Experience Fundamentals - Nov 10 - Chicago

Customer Experience Fundamentals - Nov 18 - Tampa

Customer Experience Fundamentals - Dec 2 - Tampa

Customer Experience Fundamentals - Dec 9 - Chicago

Customer Experience Blog

That's a Wrap! 3 Tips for Improving Customer Service

October 09, 2015

Today wraps up Customer Service Week. While it’s nice to call attention to our industry during this week, we all know that celebrating, honoring, and inspiring those who service customers is a year-round job.

A Culture of Service - Now THAT'S Something to Celebrate!

October 08, 2015

Customer Service Week is winding down, and we’re taking the opportunity to celebrate the everyday heroes in our industry. There are certainly individual customer service representatives who deserve recognition, but today we’re going to pan out and celebrate a company that regularly wears a superhero cape and delivers customer experiences that continually delight, surprise, and inspire.

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