Customer Experience

Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.

Upcoming Customer Experience Workshops

Building Customer Loyalty - Dec 2 - Tampa

Building Customer Loyalty - Dec 9 - Chicago

Building Customer Loyalty - Dec 15 - Dallas

Customer Experience Blog

Equip Your Team for Holiday Tech Support

November 24, 2015

The countdown has begun. Halloween is a distant memory and Christmas decorations—not to mention commercials—are out in force. It’s nearly impossible to predict every contingency that will come with the holiday buying season.

Customer Service Training That Targets How We Learn

November 19, 2015

As early as 334 B.C., Aristotle recognized that children had differing strengths and talents when it came to learning new material. Today, we understand that adults are much the same.

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