Customer Experience Solutions Blog
Six Reasons Customer Service Matters to Your Business
March 23, 2016
Every business has to work with customers in order to succeed. Therefore, it makes sense that customer service should be a priority. A call center should focus on improving its phone etiquette and a retail business should determine ways to better service the customers that walk through the door. Although these objectives take time, they also make a big impact. In fact, here are six reasons why servicing the customer is vital to any type of business.
Three Situations That Call for Excellent Customer Service
March 16, 2016
A customer service representative must be on the ball at all times. Providing quality service should always be a priority, but certain situations will need delicate handling. A mistake with an already irate customer could be devastating.
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