Customer Experience Solutions Blog
The Business Case for First Call Resolution
July 11, 2016
Keeping customer service costs low while keeping customer satisfaction high is especially difficult in a struggling economy. Many companies respond by cutting staff in order to meet short-term financial targets. When the economy improves, they then ramp back up in an attempt to regain lost customers and boost the loyalty of the customers who remain.
Six Reasons Customer Service Matters to Your Business
March 23, 2016
Every business has to work with customers in order to succeed. Therefore, it makes sense that customer service should be a priority. A call center should focus on improving its phone etiquette and a retail business should determine ways to better service the customers that walk through the door. Although these objectives take time, they also make a big impact. In fact, here are six reasons why servicing the customer is vital to any type of business.
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