Customer Experience

Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.

Upcoming Customer Experience Workshops

Customer Experience Series - Sept 15 - Chicago

Customer Experience Series - Sept 23 - Dallas

Customer Experience Series - Sept 30 - San Jose

Customer Experience Fundamentals - Oct 7 - Chicago

Customer Experience Fundamentals - Oct 13 - Dallas

Customer Experience Blog

Six Top Technology Trends for Successful Customer Relationship Management

September 04, 2015

Customer relationship management, or CRM, was, at one time, built upon personal contact with salespeople and service agents. While these functions remain critical in many industries, technology has dramatically changed the landscape for managing the customer experience.

Respect: It’s What Customers EXPECT!

September 01, 2015

The reality of doing business in today’s interconnected, global economy means that how companies offer their products or services is as important as what they offer. Best-in-class companies stay ahead of the pack by paying attention to the customer experience and knowing what today’s customers expect.

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