Customer Experience

Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.

Upcoming Customer Experience Workshops

Customer Experience Series - Sept 15 - Chicago

Customer Experience Series - Sept 23 - Dallas

Customer Experience Series - Sept 30 - San Jose

Customer Experience Fundamentals - Oct 7 - Chicago

Customer Experience Fundamentals - Oct 13 - Dallas

Customer Experience Blog

Respect: It’s What Customers EXPECT!

September 01, 2015

The reality of doing business in today’s interconnected, global economy means that how companies offer their products or services is as important as what they offer. Best-in-class companies stay ahead of the pack by paying attention to the customer experience and knowing what today’s customers expect.

How to Implement a Successful Gamification Training Program

August 21, 2015

If your organization has adopted gamification in your training program, you most likely already know the advantages of using “gamification,” which is a catch-all term for the e-learning materials that incorporate animated and 3-D games, contests, and challenges to help your employees learn new skills, understand company policies, and receive certifications. The gamification training industry has exploded in recent years; by 2016, gamification is expected to reach the $2.8 billion dollar/year mark. Even if you are already using gamification in your training program, there are necessary steps to make sure it’s used effectively, which we’ll outline. If you’re not yet using gamification, read on. We’ll spell out the advantages of using this tool in a variety of applications.

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