Customer Experience

Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.

Upcoming Customer Experience Workshops

Customer Experience Fundamentals - Oct 20 - Tampa

Customer Experience Fundamentals - Nov 4 - Dallas

Customer Experience Fundamentals - Nov 10 - Chicago

Customer Experience Fundamentals - Nov 18 - Tampa

Customer Experience Fundamentals - Dec 2 - Tampa

Customer Experience Blog

Wearing the Superhero Cape of Customer Service

October 07, 2015

This year’s theme celebrating Customer Service Week is “Customer Service Heroes,” and for the remainder of the week, we’ll highlight some great examples of customer service that went over and above the call of duty.

We Are the World - A Global Celebration of Customer Service Professionals

October 06, 2015

It’s time to put on your party hat and celebrate with your colleagues around the world who support and serve customers. Today is a global celebration of all those who work to create great customer experiences.

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