Customer Experience

Achieving customer success begins with your employees. The investment you put into their training, reinforcing positive behavior, and ensuring that they have skills across multichannel platforms is the most crucial piece in delivering experiences that your customers will rave about. MHI Global’s Customer Experience solutions meet every type of customer interaction scenario that your company needs, from face-to-face collaboration to phone conversations to digital communications and everything in-between. In addition, our Customer Experience solutions assist in the realm of technical support and field service, help reps identify upsell and cross-sell opportunities, and train managers to be great at coaching their customer-facing employees.

Upcoming Customer Experience Workshops

Service Ready (1 Day) - October 25, 2016 - Chicago, IL

Customer Experience Certification (3 Days) - October 26-28, 2016 - Chicago, IL

Service Ready (1 Day) - December 13, 2016 - Tampa, FL

Certification Workshop Canada (3 Days) - December 13-15, 2016 - Toronto, ON

Customer Experience Certification (3 Days) - December 14-16, 2016 - Tampa, FL

Customer Experience Solutions Blog

The Business Case for First Call Resolution

July 11, 2016

Keeping customer service costs low while keeping customer satisfaction high is especially difficult in a struggling economy. Many companies respond by cutting staff in order to meet short-term financial targets. When the economy improves, they then ramp back up in an attempt to regain lost customers and boost the loyalty of the customers who remain.

Six Reasons Customer Service Matters to Your Business

March 23, 2016

Every business has to work with customers in order to succeed. Therefore, it makes sense that customer service should be a priority.  A call center should focus on improving its phone etiquette and a retail business should determine ways to better service the customers that walk through the door. Although these objectives take time, they also make a big impact. In fact, here are six reasons why servicing the customer is vital to any type of business.

Read full blog