Customer Experience Blog
Respect: It’s What Customers EXPECT!
September 01, 2015
The reality of doing business in today’s interconnected, global economy means that how companies offer their products or services is as important as what they offer. Best-in-class companies stay ahead of the pack by paying attention to the customer experience and knowing what today’s customers expect.
How to Implement a Successful Gamification Training Program
August 21, 2015
If your organization has adopted gamification in your training program, you most likely already know the advantages of using “gamification,” which is a catch-all term for the e-learning materials that incorporate animated and 3-D games, contests, and challenges to help your employees learn new skills, understand company policies, and receive certifications.
The gamification training industry has exploded in recent years; by 2016, gamification is expected to reach the $2.8 billion dollar/year mark. Even if you are already using gamification in your training program, there are necessary steps to make sure it’s used effectively, which we’ll outline. If you’re not yet using gamification, read on. We’ll spell out the advantages of using this tool in a variety of applications.
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