Customer Experience Blog
The BEST Customer Experience Ever! NOT!
October 02, 2015
No company sets out to be annoying or make it difficult for the customer. Let’s look at how a company can improve on these areas. It’s up to organizations to look within and address these various “pain points” for customers. It’s not about removing all of the pain points, but there is certainly room for improvement within many organizations.
Who’s Responsible for Customer Success? Everyone!
September 23, 2015
Every employee matters when it comes to customer success. While at first blush this may seem like an overstatement, if you pause and think about it, it begins to make sense. Cleaning crews matter. Shipping and receiving employees matter. HR employees matter. Customer-facing agents matter. Executive teams matter. Now, you may ask how cleaning crews matter to the customer experience, but think about it.
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